Privacy Policy
A legal disclaimer
At Hidden Oaks Resort, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a reservation, or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide, including:
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Name
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Email address
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Phone number
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Mailing address
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Reservation details
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Payment information (processed securely through our payment providers)
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Special requests or messages submitted during booking
We may also automatically collect certain technical information when you visit our website, including:
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IP address
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Browser type
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Device information
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Pages visited
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Time spent on our website
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Cookies and similar technologies
How We Use Your Information
We use your information to:
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Process and manage reservations
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Communicate before, during, and after your stay
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Respond to inquiries
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Send booking confirmations and important reservation updates
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Improve our website and guest experience
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Prevent fraud and maintain website security
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Comply with legal obligations
With your permission, we may also send occasional emails about promotions, special offers, or updates from Hidden Oaks Resort. You may unsubscribe at any time.
Payment Processing
Payments are processed through secure third-party payment providers. Hidden Oaks Resort does not store your complete credit card information on our servers.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can modify your browser settings to disable cookies; however, doing so may affect certain website functionality.
Third Party Services
We work with trusted third-party providers to operate our business, including services for:
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Reservation management
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Payment processing
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Email communications
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Website analytics
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Marketing
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Vacation rental channel management
These providers may collect or process information only as necessary to perform their services on our behalf.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, or misuse. While no method of online transmission is completely secure, we strive to use commercially reasonable safeguards to protect your information.
Data Retention
We retain personal information only for as long as necessary to fulfill reservations, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your location, you may have the right to:
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Request access to your personal information
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Request corrections to inaccurate information
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Request deletion of your personal information where permitted by law
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Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:
Hidden Oaks Resort
Walling, Tennessee
Email: info@hiddenoaksresort.com
Website: www.hiddenoaksresort.com