Terms & Conditions
Welcome to Hidden Oaks Resort. By accessing or using our website, making a reservation, or staying at our property, you agree to the following Terms & Conditions. Please read them carefully before using our website or booking your stay.
Website Use
This website is provided for informational and reservation purposes. By using this website, you agree to use it only for lawful purposes and in a manner that does not interfere with the operation or security of the website.
You agree not to misuse, copy, distribute, or attempt to gain unauthorized access to any portion of the website or its content.
Reservations
Reservations are subject to availability and are not confirmed until payment has been successfully processed and you receive a booking confirmation.
Hidden Oaks Resort reserves the right to refuse or cancel reservations at our discretion when necessary, including but not limited to pricing errors, suspected fraud, or violations of our policies.
Pricing
Rates, fees, taxes, promotions, and availability are subject to change without notice until a reservation has been confirmed.
Applicable taxes and additional fees will be displayed during the booking process.
Payments
Payments are processed securely through trusted third-party payment providers. By submitting payment information, you authorize the applicable charges associated with your reservation.
Hidden Oaks Resort does not store complete credit card information on its servers.
Guest Responsibilities
Guests agree to:
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Treat the property with care and respect.
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Follow all posted property rules and safety guidelines.
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Comply with occupancy limits.
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Report any damage or maintenance concerns promptly.
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Be respectful of neighboring properties and the surrounding environment.
Guests may be responsible for damages resulting from negligence, misuse, or violations of these Terms & Conditions.
Cancellations & Refunds
Cancellation and refund policies are provided during the reservation process and form part of your booking agreement. By completing a reservation, you agree to the applicable cancellation policy.
Check-In & Check-Out
Check-in and check-out times are provided with your reservation confirmation. Requests for early check-in or late check-out are subject to availability and may incur additional charges.
Prohibited Activities
To ensure an enjoyable experience for all guests, the following activities are prohibited unless otherwise authorized:
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Illegal activity
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Excessive noise or disturbances
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Unauthorized parties or events
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Smoking inside the cabins
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Damage to the property
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Tampering with safety equipment
Failure to comply may result in additional charges, early termination of your stay, or both.
Limitation & Liability
To the fullest extent permitted by law, Hidden Oaks Resort shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, reservations, or stays at the property.
Guests assume responsibility for their personal belongings and acknowledge that participation in outdoor and recreational activities involves inherent risks.
Intellectual Property
All content on this website—including photographs, graphics, logos, text, videos, designs, and branding—is the property of Hidden Oaks Resort unless otherwise noted and may not be copied, reproduced, or used without prior written permission.
Third Party Services
Our website may include links to third-party websites or services, including reservation platforms, payment processors, and mapping services. Hidden Oaks Resort is not responsible for the content, privacy practices, or services provided by third parties.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes To These Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon posting to this page unless otherwise stated.
Governing Law
These Terms & Conditions are governed by the laws of the State of Tennessee, without regard to its conflict of law principles.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Hidden Oaks Resort
Walling, Tennessee
Email: info@hiddenoaksresort.com
Website: www.hiddenoaksresort.com